Corporate Structure
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MSL forms part of a wider assembly of businesses known as The Drive Further Collective. All businesses within the Drive Further Collective are privately owned and operated by our CEO Nick Garner whose father started the business in 1988. Nick has assembled a leadership team from a wide range of backgrounds and experience to ensure that the highest standards of service delivery and governance are implanted. This blend of experience is drawn from insurance, legal, finance and regulatory sectors to ensure that MSL is governed by a high performing and fully rounded board and executive team. We are authorised and regulated by the Financial Conduct Authority.
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We’ll go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading claims services, legal expenses insurance and assistance insurance.
MSL is part of Drive Further which also includes Dualdrive, Financial & Legal Insurance and Supportis.
Drive Further is a family owned collective, built upon the strong foundation left by David Garner, who initially rented out his own Renault 5 to found the business in 1984. Now owned by his son, Nick Garner, the companies provide a wide range of services to Brokers, Intermediaries, SMEs, Insurers, Solicitors and their customers.
“The decision to switch to MSL was an easy decision for a variety of reasons, we were impressed with the team who were very responsive to our customers’ needs with a clear focus on customer service and attention to detail.
Since our switch to MSL the staff have provided a helpful and efficient service for our customers at what can be a distressing time. Of particular note is their 24 hour, UK based call centre, where clients can discuss their issue with informative, knowledgeable and friendly staff, whose priority is to keep our clients mobile, ensuring their business disruptions are kept to a minimum.
We would have no hesitation in recommending their service to others.”
Gina Dixon, Managing Director, Watkin Davies Insurance Consultants Ltd.
Efficient and helpful
“Handled all aspects of my claim well using email as the main method for efficiency. Would recommend.”
February 27, 2020
Everything was handled in a professional way
“They dealt with my problem very quickly and I felt that they honestly were on my side.”
February 27, 2020
Fast, efficient and ‘human’ service
“Prompt call answering. I was guided easily through the process by the handler. Although there is, of course, a degree of scripted monologue, Sanara checked my understanding and ensured I had all the information before ending the call. I also received a confirmation email as promised. very supportive after an accident that had left me shaken. Thank you”
February 23, 2020
Danielle was extremely helpful, knowledgeable and patient with me during my claim. She answered all my questions thoroughly no matter how small (or indeed daft) they were. She followed as promised with emails and continued to answer my questions via email. She is a credit to your company.”
February 20, 2020
Great service as always
“Quick and simple. MSL took all the work on and stopped me from worrying”
February 19, 2020
Professional, friendly empathetic service. Thank you.
“Christine took my call and was fantastic. She explained the process, was clear, precise and empathetic. As someone who hasn’t made a claim before this was quite a daunting prospect, but Christine gave reassurance with her professionalism.”
February 14, 2020
Great people to help you through the process
“Really pleased the way they help you when dealing with your claim. The process was explained clearly throughout. Very happy customer!!”
February 13, 2020
Professional and friendly
“In a stressful situation MSL made things easy to handle and took care of everything! Got me on the road again within the hour.”
February 08, 2020
